We consider Lab production from both a medical and an Industrial point of view. We provide our clients with evidence-data based Production Design and production transformation/improvement scenarios and comprehensive support during the whole Transformation journey.

Production Design scenarios include: tests menu with TTRs/SLAs, processing technology, costs projection, and allocation by site, taking into account medical specifics of tests and Service Level Agreements between Lab and its clients.

We implement a Horizontal Unification of Production, by test families, which allows to make all the production Labs interchangeable, increase medical results traceability, and choose the best adapted technical solution for each department.

Our Decentralized Centralization approach helps to find optimal tests flows allocation between high-capacity cost-efficient Central Hub and localized sites to serve TTR and SLA for urgent tests in an efficient operational model.

We provide comprehensive analytical and organizational Procurement support: systematic key contracts review with expiry calendar, contracts optimization heat-map, price-point validation, tenders management support and price level optimization.

Just as any journey begins with determining the current and target location, any transformation begins with Initial Assessment of the current state of the laboratory and improvements goals.


As a result, we create the Digital Lab Avatar™ and Flow-Process mapping diagram — which reflect Lab situation in numbers and shows the current position compared to the wished progresses in terms of Lab performance. 
Based on Lab Avatar™ data and our client’s goals we propose clear Targets on the optimization map and describe and calculate feasible pathways — Scenarios for the Transformation journey.

Holistic view on the Lab current situation usually reveals “low-hanging fruits” — quick and easy actions with considerable pay-back to partially cover your financial needs during the Transformation journey.

Just as a traveler follows the map during a typical journey, we conduct Intermediate Assessments to quantify the Transformation progress.  We update the Lab Avatar™ and monitor our Transformation Scorecards to measure the results on each stage of the transformation.

Procurement support service covers Contracts & Vendors management and Tenders support.

We conduct a systematic contract review and create a contracts optimization points heat-map, based on criteria adjusted to client’s Lab needs. The heat-map may include prices, conditions validation from production point of view, service level assessment, risks of vendor-locked solutions, contract’s expiry calendar, minimum up-time of equipment, maximum intervention time for service engineers.

To conduct vendors’ price-point validation we use our proprietary analytical tools, scientific experiments data and international references and benchmarks directories, based on Unified Catalog and Total Cost of Ownership approach.

According to the needs of clients, we provide comprehensive analytical and organizational Tender support: unified RFP preparation, proposals validation and refinement, negotiations support, final options comparison, and rating.

To support data-driven well-prepared decisions we consolidate medical, production and procurement expertise and use our proprietary Lab Efficiency suite of tools.

We start from existing digital “zoo” investigation and restructure it to an Integrated Efficient Ecosystem of systems.

The first step is to make sure all the necessary functions are covered with complementary software, to close the gaps (including custom In-house IT-tools development), and to cancel unnecessary tools to save costs and simplify processes.
It is also important to ensure correct and comprehensive usage of installed existing software.

In parallel with optimization of the installed set of software, we create a unified Data warehouse on client’s premises and set up an integrated data storage & management layer with unified and enriched data.

Ecosystem of Systems building is an inevitable part of our Total Process Control approach, as it creates a holistic and solid base for trustable end-to-end analytics.

We accompany most of our services for Labs with specific education for laboratory staff to support the lab transformation process.

Our education capabilities cover all the key areas of the Laboratory activities, which affect its performance, such as Processes organization, Laboratory KPIs tracking, Data management, etc.

Our trainings are practical based, on the existing situation of a particular client with cases based on the client’s real data.

We use a cascading approach in our training programs: starting from seminars for TOP-management and then extrapolating it down to all the levels of staff including Lab technicians, couriers and nurses.

Sharing expertise helps to extend employees’ knowledge about the organization and the challenges it faces, inspired with the new goals, and engage into the transformation process.

Total Process Control (TPC) provides Lab management with a holistic adjustable set of Reports and Dashboards, which covers all key Lab processes and KPIs tracking on a daily basis.

The basis of TPC is an integrated Data Management Ecosystem, covering all the available Lab data sources.

Unified well-structured data storage and automated extractions and processing enables an increased flexibility of analytics to support both regular routine reporting, and quick compilation of custom-tailored analytics to serve specific projects.

We continuously ensure high quality of data via proactive circular data improvement process: new data collection, cleaning, validation, unification, categorization, enrichment using Global Unified Catalog, incorporation in analytics.

We believe that this evidenced and data-driven scientific approach to Lab management enables Labs to get more predictable and favorable cost base, and more participative collaboration with staff, suppliers, partners and even clients.

Being evidence data-driven, our consulting services and research projects imply large-scale analytical operations, which would be impossible without data collection automation.

To cover needs in Lab specific software, we established a dedicated IT subsidiary company with full-fledged software development capacity, data engineering and digital simulations teams.

We use our proprietary Lab Efficiency software suite for Data Storage & Management, Data Analytics, Benchmarking, statistical calculations, and Lab processes digital simulations.

On-request we develop for our clients custom-tailored software to cover gaps in particular Lab processes digitization and predictive analytical tools to support specific Lab projects and activities within the scope of the Lab Transformation.

Each Lab transformation is a unique scientific project. To support our production re-design projects with comparison and benchmarking of different Lab equipment configurations, we use 3 main scientific techniques:

• Le Mans protocol — Lab working day imitation physical experiment

• Digital simulation of Laboratory processes

• Mathematical modeling of Lab processes, external risks & conditions, scenarios of changes.



To be able to unify and categorize IVD production tests we created our proprietary IVD Lab production reference database — Global Unified Catalog. This enables us to match all tests to the unique assay level and create a vendor agnostic approach to lab management.

We also conduct medical research projects based on Big-data for Labs and Health Authorities, and we are open for custom-tailored on-demand research projects.